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Contact us

We welcome your enquiry and would love to help you

General enquiries and feedback

We would love to hear how we can assist you and to find out how we’re doing with our service. Or maybe there is a way we can make things even better.

Contact our customer service team. They are available Monday to Friday 9AM to 5PM.

More enquiry options

Request a call back

Simply fill out this form and one of our specialists will contact you shortly
Pricing enquiry
Invoicing enquiry
General enquiry

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Visit Next Business Energy

Sydney

Level 38
100 Miller Street
North Sydney
NSW 2060

Melbourne

Level 26
60 City Road
Southbank, Melbourne
VIC 3006

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Faults and Emergencies

Electricity supply and infrastructure

A separate company looks after the poles and equipment that deliver energy to your premises. If something happens to your energy supply please contact them directly. Details are available on your bill.

Energy Ombudsman Schemes

There are a number of steps you can take up with the Energy Ombudsman Schemes if you are having a problem with your energy service, retailer or distributor.

Emergency Services in your State

Emergency service organisations help respond and manage emergencies that put communities at risk, such as extreme weather conditions, floods, fires and storms.

New South Wales
Victoria

Contact your Distributor

In case of an emergency or outage you may need to contact your distributor directly.

Customer Service and Support

Account details, online access and energy tools

For queries about your contract, bills and billing details, online account access, resources and tools contact our customer service team. They are available Monday to Friday 9AM to 5PM.

We maintain a Do Not Contact Register

We maintain a Do Not Contact Register as required by law.

To register your details, please contact us via phone, mail or email us or in person providing your details and a request to be included on our Do Not Contact Register.