We would love to hear how we can assist you and to find out how we’re doing with our service. Or maybe there is a way we can make things even better.
Contact our customer service team. They are available Monday to Friday 9AM to 5PM.
100 Miller Street
180 Flinders Street
A separate company looks after the poles and equipment that deliver energy to your premises. If something happens to your energy supply please contact them directly. Details are available on your bill.
There are a number of steps you can take up with the Energy Ombudsman Schemes if you are having a problem with your energy service, retailer or distributor.
Emergency service organisations help respond and manage emergencies that put communities at risk, such as extreme weather conditions, floods, fires and storms.
In case of an emergency or outage you may need to contact your distributor directly.
For queries about your contract, bills and billing details, online account access, resources and tools contact our customer service team. They are available Monday to Friday 9AM to 5PM.
We maintain a Do Not Contact Register as required by law.
To register your details, please contact us via phone, mail or email us or in person providing your details and a request to be included on our Do Not Contact Register.